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Has been accused in the past of being too lenient with operatorsĬan be slow to respond to player complaints The MGA received the Phoenix Award for 2015 for their resurrection from the ashes. In 2015, they brought on a new Player Support Officer who has been amazingly responsive and receptive to any suggestions or issues concerning their licensees. Yeah, it was bureaucratic, and in the past, the staff was replaced whenever there was a change in government, and they knew how to deal with the technical aspect of running servers, etc., but no one had any experience dealing with player complaints. At this time the MGA started receiving some awesome awards at Casinomeister like Biggest Disappointment of 2008 and Sitting on One’s Hands award for 2008 and Sitting on One’s Hands award 2009, and Sitting on One’s Hands 2010, and 2011.īut through a few meetings and chit-chats, we were able to ascertain what was the problem. Unfortunately, the LGA got bogged down in bureaucracy – most of the original staff left, and by the early 2010’s we were looking at a black hole rubber stamp jurisdiction. They really seemed to be on their game so to speak, and I was quite impressed on what was hopefully to come.

When they first kicked off, I met up with the top administrators and was amazed to find out that they were all subscribing to the Casinomeister newsletter, in fact, it was a company policy. There was no member state of the EU that was making an attempt to lead the way. Before the MGA (or LGA back then), licensing was only provided by banana republics in the Caribbean, Kahnawake (which was a shambles back then), and a few islands belonging to the UK (Isle of Man, Gibraltar, Alderney and Jersey). In the early 2000s – when this licensing jurisdiction started out, there was great hoopla amongst most everyone involved in iGaming – players, affiliate webmasters, operators – finally there was a bona fide country in the EU that was licensing online casinos.

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